1. Return Eligibility & Timeframe

We offer a 30‑day return policy, meaning you have 30 days from the date you receive your item to request a return.

To qualify for a return, the item must meet the following requirements:

• It must be in the same condition in which it was received.
• It must be unused, free of scratches, stains or damage caused by customer use.
• It must remain in its original packaging.
• You must provide a receipt or other proof of purchase, such as your order number.

2. How to Start a Return

Before returning an item, you must contact us at support@rattanstory.com.

Please note:

• Items returned without first submitting a return request will not be accepted.
• Do not mail your rattan baskets, wall decor or home accessories to the manufacturer’s address shown on the shipping label. We will send you the correct return address and return instructions by email.
• If your return is approved, we will provide instructions explaining how and where to send your package.
• Customers are typically responsible for return shipping costs unless the item is defective.

3. Damages & Issues

Please inspect your rattan storage baskets, wall hangings, tabletop decor and other goods as soon as it arrives. Contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

For damaged woven items, please include clear photographs of both the product and its packaging in your email so we can resolve the issue as quickly as possible.

4. Exceptions & Non‑Returnable Items

Certain types of products cannot be returned, including:

• Custom‑made or personalized rattan & wicker products made to your special requirements
• Clearance / sale items and gift cards
• Heavily used, scratched, stained or modified hand‑woven decor pieces

5. Exchanges

The fastest way to receive the product you want is to return your current item. Once your return has been accepted, you may place a separate order for the new rattan basket, wall decor or home accessory.

6. European Union 14‑Day Cooling‑Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification.

As stated above, the item must be returned in the same condition in which it was received: unused, without scratches or stains, and in its original packaging.

7. Refunds

Once we receive and inspect your returned woven home goods, we will notify you and confirm whether your refund has been approved.

• If approved, the refund will be issued automatically to your original payment method within 10 business days.
• Please remember that your bank or credit card provider may require additional time to process and post the refund.
• If more than 15 business days have passed since your return was approved, please contact us at support@rattanstory.com.

8. Return Address

Please contact our customer support team to confirm the correct return facility before mailing any rattan or wicker items. Our headquarters address for correspondence is: